Terms and Conditions

TERMS AND CONDITIONS

Imagery

Please note whilst we try and represent images as close to true pigment shades, they can vary on mobile, PC and Tablet screens. We are unable to accept returns on any opened products from our loose mineral products. If in doubt please order samples of the shades you wish to try.

Returns-

If products have been damaged in transit, please notify us either using the “Contact Us” or email us directly at info@bohemianchicminerals.co.uk within 4 days of order received. We will arrange for return delivery of damaged products and a replacement will be sent once the damaged items have been returned at no extra cost.

Cancellation.

To cancel an order, you must notify us by email within 24hours of order placed. If the order has not been shipped, we can process a refund immediately.

However, if the order has been shipped, We can only process a refund when the order has been returned and received.

If you changed mind once you have received the item.

The Following procedure applies:

We will offer a refund or exchange when we have been notified via email with 14 days of receiving your items. We will send a pre-paid envelope for any returns to the original shipping address. Once the return items have been received, we will process the refund/exchange  within 14 working days.

We do not accepts returns on samples.

N.B.

Please note, for a full refund, the item must be in the condition that they were originally sold in, unopened and untampered with. If products do not meet the returns/refund criteria we can refuse a refund. Refunds and Exchanged requests can only be made from originally buyer.

These conditions do not affect your statutory rights.

Order Confirmation.

You will receive an e-mail order confirmation.

We reserve the right to decline any orders that we receive. For any declined orders, refunds will be processed within 2-7hours dependant on time of purchase. Please not that we are not liable for incorrect shipping address which has been provided by the customer and the time of ordering. Please check shipping address before processing order.

Orders & Deliveries.

All our orders are delivered via Royal Mail. We aim to deliver with 3 days of receipt, subject to funds cleared. We will send a confirmation of Dispatch via email.

Standard Delivery (UK) £2.80

Europe £5.50

International Shipping (subject to taxes and duties) £6.00

(Please not postage price does not reflect local taxes and duties. Customers are liable to pay as of when required).

 

Please not once the purchase leave premises, we are not liable for any delays or non-delivery.

 

 

?Data Protection

 

?Please note. we do not share personal imformation with third parties nor do we keep a record of any financial details.